Refund policy
+Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Item must be sent in the same condition as you received it, unworn or unused, with tags, and in its original packaging. A
receipt or proof of purchase is required.Â
(2) Email us at support@LCgiftshop.com (Name, Order Number, and any information why you are requesting
a refund). We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If
approved, you must use our return label that is provided by our customer service representative. You’ll then be refunded on your
original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to
process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at
support@LCgiftshop.com
Items sent back to us without first requesting a return will not be accepted
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Â A 30%
restocking fee will be applied. Once completed, we will process your refund and it may take up to 10 business days.
You can always contact us for any return question at support@LCgiftshop.com.
Do not send your purchase back to the address from which it came.
Returns/Exchanges
If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to
support@LCgiftshop.com
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do
not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.Â
Unfortunately, we cannot accept returns on sale items or gift cards.
Replacements
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.Â
You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service
representative via email/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement
process.
If an order is lost in transit, we will replace it. You order was provided a tracking number and this is what we use to determine
if an order has been lost in transit or delivered.
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the
tracking number. We will require you to provide a claim ID from the local post office, we will validate it, and as soon as the
review is complete, we will be sending a replacement.
Returned to Sender
If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you You will
need to pay a shipping and handling fee to cover the cost of reshipping. If you choose not to have us reship an order that was
returned and received by us, we will refund you (excludes non-returnable and clearance items as listed under Return/Exchanges
above) but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee
taken out of the refund as well.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the
address, you will need to pay the shipping and handling fee.
Order Cancellation
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All of our products are printed on demand, especially for each customer at the time that they order. Because of this,
we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments
cannot be canceled or modified at all.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no
guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was
delivered. If 30 days has gone by since your purchase was received, unfortunately we can't offer you a refund or
replacement.
International Shipping
Custom Duties, Tax and charges are not included in our base price. This is a shopper's responsibility as each country
has different Custom Duties and Laws of Taxation.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return
your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.